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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*
For personal For business

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specialises in electronics reuse and recycling. You get cash back and your used device gets a new home - or it's recycled in a responsible way.* 
Get a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and ship your device to Teladvance within 15 days. If it doesn't meet criteria, Teladvance will recycle or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.
A platinum Surface Laptop and a sapphire Surface Pro.
Limited-time offer

Up to $800 cash back with trade-in

Buy a select new Surface by 30/9 and get extra cash back.**
Shop Surface Get a trade-in value
Xbox Consoles.
Limited-time offer

Up to $200 cash back with trade-in

Buy a select new Xbox Series X|S by 30/9 and get extra cash back.***
Shop Xbox Consoles Get a trade-in value
Women using Microsoft 365 on MacBook while seated at an outdoor cafe
Limited-time offer

Trade in your MacBook or iPad and get up to $800 cash back

It’s easy to switch from Apple to Surface – put that cash back toward a fast, AI accelerated Surface. Hurry, offer ends 30/9.****
Shop Surface Get a trade-in value

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Recycling for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.
Find recycling programs

Ready for a new device?

Shop Surface deals

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Lifecycle Plus lets you trade in an eligible used device for rebate. Just answer a few questions about the brand, model, and condition of your used device. Lifecycle Plus provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store. For these promotions, you’ll be asked to upload a proof-of-purchase PDF. 

    If you approve of the trade-in value, Lifecycle Plus will guide you to then, print the prepaid shipping label and ship your used device to Lifecycle Plus. Once your used device is received, inspected, and approved, Lifecycle Plus will issue a rebate to you within 14 days. 

    Contact Lifecycle Plus on 1800 489 220 to learn about the Trade-in program.

  • Lifecycle+ is a leading distributor of second-life technology equipment and a provider of related professional services throughout the Asia Pacific region. Their Clean Energy division offers installers access to finance, supporting sustainable energy solutions across Australia. 

    Learn more about Lifecycle Plus

  • Once your used device is received, inspected, and approved, Teladvance will issue a rebate via your choice of PayPal or bank transfer within 14 days.

  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. 
    There are a few extra steps to participate in trade-in promotions. During the trade-in process for your used device, answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof-of purchase. 

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps: 

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.

      For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.

  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.

  • Email customerservice@teladvance.com. 

Why shop at Microsoft Store

From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources.
Learn more

Fast, free shipping

Enjoy hassle-free online shopping with free next day shipping for Sydney and Melbourne metro areas.
Learn more about shipping

Free 60-day returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
Learn more about returns

Get it now, pay later

Flexible payment options help you pay how you want, at Microsoft Store.
Learn more about payment options

90 days free support

Having issues? We're here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Contact us

Price Promise

Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. 

  • Returns

    Available with eligible physical products purchased from Microsoft Store online. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time. 
*Available only in Microsoft Store online in Australia. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices, while supplies last. Recycled devices are not eligible for cash back. Available only to Consumers, not Commercial and Educational Institutions. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. 
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance sole discretion and approval. Recycle for Rewards program provided by Teladvance and other terms and conditions may apply.
  • **Offer valid with purchase of any new Surface Pro Copilot+ PC or Surface Laptop Copilot+ PC made between September 8, 2026 to September 30, 2026 (the “Promotion Period”) after trade in of qualifying device where the customer submits the online trade-in claim for their used device, plus proof of purchase for new device during the Promotion Period, while supplies last. Available only in Microsoft Store online in Australia. Refurbished device purchases do not qualify for the offer. To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement within 15 days of completing the online trade-in process. You are responsible for deleting all personal data from your device before sending it. Neither Microsoft nor Teladvance will be responsible for any loss or misuse of data remaining on the device. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Trade in value depends on device type and condition after inspection by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Assessments will be made according to the published eligibility criteria. If you disagree with an assessment, you may contact Teladvance. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per qualifying Surface device purchase per customer. Nothing in these terms limits your rights under the Australian Consumer Law. By participating this program, you agree to the above terms and conditions.
  • ***Offer valid with purchases of qualifying new Xbox Series X or S consoles after trade in of qualifying Xbox, PlayStation and Nintendo consoles made between September 8, 2026 to September 30, 2026, where the customer submits the online trade-in claim for their used device between September 8, 2026 and September 30, 2026 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in Australia. Excludes refurbished devices. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Xbox Series X or S console and complete the online trade-in claim during the Promotion Period. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 14 days of completing the online trade-in process. You are responsible for deleting all personal data from your device before sending it. Neither Microsoft nor Teladvance will be responsible for any loss or misuse of data remaining on the device. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Xbox console per customer. Nothing in these terms limits your rights under the Australian Consumer Law. This offer is operated by Teladvance, LLC. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval. Assessments will be made according to the published eligibility criteria. If you disagree with an assessment, you may contact Teladvance. By participating this program, you agree to the above terms and conditions.
  • ****Apple, MacBook and iPad are trademarks of Apple Inc. Apple is not affiliated with and does not sponsor or endorse this promotion. Offer valid with purchase of any select Surface Pro Copilot+ PC or Surface Laptop Copilot+ PC made between September 8, 2026 to September 30, 2026 (the "Promotion Period") after trade in of a qualifying Apple device (MacBook or iPad) where the customer submits the online trade-in claim for their used device, plus proof of purchase for new device during the Promotion Period, while supplies last. Available only in Microsoft Store online in Australia. Refurbished device purchases do not qualify for the offer. To be eligible for trade in, (i) you must own the qualifying Apple device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. For Apple devices, all activation locks (including Find My iPhone/iPad and Activation Lock) must be turned off and the device must be signed out of the customer's Apple ID/iCloud account. Customer must mail in the qualifying Apple trade-in device to be eligible for reimbursement within 15 days of completing the online trade-in process. You are responsible for deleting all personal data from your device before sending it. Neither Microsoft nor Teladvance will be responsible for any loss or misuse of data remaining on the device. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Trade in value depends on device type and condition after inspection by Teladvance. All trade-ins and reimbursements are subject to Teladvance's sole discretion and approval. Assessments will be made according to the published eligibility criteria. If you disagree with an assessment, you may contact Teladvance. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Void where prohibited or restricted by law**. Microsoft reserves the right to modify or discontinue offers at any time. **Limit of 1 trade-in per qualifying Surface device purchase per customer. Nothing in these terms limits your rights under the Australian Consumer Law. By participating this program, you agree to the above terms and conditions

How business trade-in works

The Microsoft Trade - in program is powered by Lifecycle Plus, a company, that specializes in electronis reuse and recycling. You get cash back and your used devices get a new home or they're recycled in a responsible way. 1
Get a trade-in value

Get a trade-in value

Contact Lifecycle Plus to check your used devices’ eligibility and receive a trade-in valuation. Request a no-obligation quote to understand the value of your redundant IT.

Send in your used device

The expert team Lifecycle Plus will collect, process, securely erase and finalise your trade-in.
Flip decorative flag.

Get paid

Once everything is finalised by Lifecycle Plus, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option 

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
An Xbox console and Surface devices with accessories.

Start a trade in

For trade-ins of 2 or more devices. Lifecycle Plus will provide customised shipping and handling services. Email: microsoft@lifecycle.plus or call 1800 489 220 for assistance.
Contact Lifecycle Plus to get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Unlock the Value of Your IT Assets

From trade-in to recycling, Lifecycle Plus provides end-to-end solutions to help you recover value and manage your IT responsibly. Visit their website to see how their services can work for you.
Learn More about Lifecycle Plus

Ready for new devices?

Shop Surface for Business

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for rebate. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store. For these promotions, you’ll be asked to upload a proof-of-purchase PDF. 
     
    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a rebate to you within 14 days. 
     
    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. 
     
    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.

  • Once your used device is received, inspected, and approved, Teladvance will issue a rebate via your choice of PayPal or bank transfer within 14 days.

  • Email: microsoft@lifecycle.plus or call 1800 489 220 for assistance.

Why shop for your business at Microsoft Store 

Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business.
Learn more

Business product experts here to help

We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment. 
Call us at 1800 624 449

Savings and flexible financing

Maximise your IT budget with flexible payment options and more.
Call us at 1800 624 449

Fast, free shipping

Get your order shipped free with no minimum purchase required.
Learn more about shipping

Get the best price

If we drop the price of a physical product within 60 days, we'll give you a one-time price match.
[1] Available only through the Microsoft Store online in Australia. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store (Surface for Business and Accessories for Business), after trade in of a qualifying device, while supplies last. Available only to Commercial Customers. To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must send in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. 
  • This offer is operated by Lifestyle Plus and is not administered by Microsoft. Any appraised value will be determined at trade‑in and provided by Lifestyle Plus. All trade‑ins and payments are subject to Lifestyle Plus’s sole discretion and approval. Microsoft is not responsible for the collection, receipt, evaluation, or payment of any trade‑in device, and all trade‑in transactions are solely between the customer and Lifestyle Plus.
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