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Retail

Drive efficiency through AI-assisted associates

Use generative AI to scale your workforce capabilities. Increase frontline productivity, enabling faster customer support and greater job satisfaction.
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Outcomes

Drive real results in retail

Equip store associates with AI-powered tools for instant product knowledge, streamlined workflows, and personalized recommendations—empowering faster service and better customer experiences Relevant for Chief Operations Officer (COO), Chief Human Resources Officer (CHRO), and Chief Digital Officer (CDO).
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Improve customer satisfaction and time-to-service

Elevate employee and shopper experiences with AI-assisted associates.
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Advance employee productivity and retention

Boost workforce efficiency and loyalty with AI tools that enhance customer service and retention.
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Retain more customers and ignite loyalty

Advance onboarding with AI-driven tools and real-time task management.
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Streamline employee onboarding

Simplify onboarding with instant access to training, policies, and task guidance.
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Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.
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Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
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Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.
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Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.
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Explore AI Solutions
Customer stories

Discover how organizations are using AI for retail

  1. Fortune Brands
  2. Solv logo
Fortune Brands
Fortune Brands Innovations unifies their brands under one portal with Microsoft Power Pages
Fortune Brands Innovations created a more streamlined customer experience using Microsoft Power Pages and Dynamics 365 Customer Experience.
Products
Solv logo
Solv eliminates 98% of clerical errors with Dynamics 365 Business Central
Solv improved report accuracy and efficiency by switching to Dynamics 365 Business Central, saving 40 man-hours monthly and enhancing financial controls.
Products
Syensqo.AI leverages Azure OpenAI Service to develop SyGPT chatbot in record time
Syensqo.AI, a division of the Belgian science and technology leader Syensqo, has developed SyGPT, an advanced AI chatbot using Azure OpenAI Service.
Products
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for Retail

Connect your customers, your people, and your data.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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